General

Payment

• How can I obtain the invoice or receipt for my purchase?
• My data was used up quickly. What could be the reason?
• Can I get a refund for the subscription I purchased?
• Which payment methods can I use?
• Is my payment information secure? How can I be sure?
• How can I start a subscription?

Technical and Connection Issues

• Do I need to change any settings when switching countries?
• Can I change the operator?
• My connection is slow. What should I do?
• Why is it important to enable international roaming for eSIM?
• I installed the eSIM but I have no connection. What should I do?

Subscription

• What happens when I run out of data on my Surf plan?
• Will my plan automatically renew after my trial period ends?
• Can I purchase more than one plan?
• Does unused data roll over to the next month?
• Can I cancel my active subscription at any time?
• Will the plan I subscribed to automatically renew every month?

See all 7 articles

eSIM - Surf

• Can I make calls or send SMS messages?
• How does my plan get activated?
• Can I use Surf in a country outside the coverage area?
• How can I track my plan usage?
• How do I use Surf?
• Which devices are compatible with eSIM?

See all 24 articles

Account Management

• I want to delete my account. What should I do?
• Is creating an account mandatory?
• How can I create an account?