eSIMio Support

Yes, you can cancel your current data plan on Surf at any time. After cancellation, you can continue using the service until the end of the current billing period, but the plan will not automatical...

When you subscribe to a plan on Surf, it automatically renews every month. This ensures that your internet connection remains continuously active and uninterrupted. You can continue using the same ...

Unfortunately, Surf currently only offers monthly data plans. Daily or weekly plans are not available. However, with wide coverage and affordable monthly plans, you can easily connect to the intern...

Surf only provides mobile data services. Therefore, you cannot make phone calls or send or receive SMS directly with Surf. You can use internet-based apps for calling and messaging. ⚠️ Important: I...

Your plan is activated after you successfully purchase a subscription. To connect to the internet, you must install the eSIM through the Surf app.

No, Surf only works in countries within its coverage area. If you are in a country outside the coverage area, you will not be able to connect to the internet using the app.

After logging into the Surf app, you can view the data usage details of your current plan from the Plans tab. Here you can track your total used data, remaining amount, and time left until renewal ...

After purchasing your subscription from our website, you need to download the Surf app to connect to the internet. After logging into the app, install your eSIM. Once installation is complete, you ...

Many new generation devices support eSIM technology. However, it may vary according to the model year and production region. Therefore, you should first check if there is an "Add eSIM" option on yo...

The eSIM assigned to you during installation is specific to your account. It can only be installed on one device and cannot be used on another device. On Surf, each user is provided with a single e...