eSIMio Support

When you purchase a subscription, your receipt is automatically sent to the email address you provided when creating your account. To view the receipt, simply check your inbox (and spam folder if n...

If your data is depleting faster than expected, there may be several reasons:Applications using data in the background: Some applications (like cloud backup, social media, map, or video application...

Yes, you can cancel your subscription if you have not used it yet or if you experience a technical issue. Please contact our support channel for the cancellation process.

When making a payment on Surf, you can choose the most suitable method for you:Credit or debit card PayPal Apple Pay Google Pay All payments are conducted over encrypted connections in accordance w...

Yes, your payment information is completely secure on Surf. All payment transactions are carried out over encrypted connections in accordance with international security standards. Surf does not st...

To connect to the internet, you need to start a subscription. After registering or logging in on our website, select a subscription plan based on your needs. Once payment is successfully completed ...

After installing the eSIM on your device, you do not need to make any additional settings when traveling between supported countries with Surf. Your data plan is valid in X countries, so the connec...

Yes, you can manually select a suitable operator by going to the Operator Selection menu in your device settings. In most cases, “Automatic selection” provides the best results. However, if your co...

If your internet connection is slow, try the following steps:Operator selection: Set the operator selection to "Automatic" in settings. Airplane mode: Turn on airplane mode, wait about 10 seconds, ...

To connect to the internet with Surf, international roaming must be enabled on your device. If roaming is turned off, the eSIM cannot connect to the local operator and your internet connection will...