eSIMio Support
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Recent activity by eSIMio Support-
I deleted my eSIM. What should I do?
When you delete your eSIM, you can reinstall it up to a total of 5 times on the same device. Once this limit is exceeded, the eSIM can no longer be reused. If you have used all 5 installation attem...
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I changed my device. What should I do?
When you change your device, you cannot transfer the eSIM from your old phone to the new one. In this case, Surf will assign you a new eSIM. Please contact our support channel for this process.
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In how many countries is Surf available?
Surf is available in X countries. With the installed eSIM, you do not need to set up a separate eSIM for each country.
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How Can I Name the eSIM After Installing It on My Android Device?
After setting up the eSIM, you can personalize it by naming it through the device settings. Go to your Phone Settings Open the Connections menu. Click on the SIM Manager option. Select the eSIM you...
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How Can I Name It After Installing the eSIM on My iPhone Device?
After setting up the eSIM, you can personalize it by naming it through the device settings. Go to your Phone Settings Open the Cellular menu. Select the eSIM you added Enter the desired name in the...
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How do I find the manual installation information for setup?
To view the information necessary for manual setup, you must purchase a subscription from our website. If you meet this condition, you can view your QR code from the Surf app:Open the Surf app.Tap ...
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How do I find the QR Code for eSIM setup?
To view the QR code, you must purchase a subscription from our website. If you meet this condition, you can view your QR code from the Surf app:Open the Surf app. Tap the "Add eSIM" button on the P...
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How can I add eSIM on Android devices using the Manual Setup method?
Connect your device to a stable Wi-Fi network. Open the Surf app and tap the “Add Now” button on the stream page. (This button appears if you have an active subscription on your account.) On the sc...
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How can I add an eSIM to Android devices using the QR Code method?
Connect your device to a stable Wi-Fi network. Open the Surf app and tap the "Add Now" button on the stream page. (This button appears if you have an active subscription in your account.) Select th...
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How can I add eSIM on Android devices using the Quick Setup method?
Connect your device to a stable Wi-Fi network. Open the Surf app, and tap the “Add Now” button on the stream page. (This button appears if you have an active subscription on your account.) Tap the ...