eSIMio Support

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  • How can I obtain the invoice or receipt for my purchase?

    When you purchase a subscription, your receipt is automatically sent to the email address you provided when creating your account. To view the receipt, simply check your inbox (and spam folder if n...

  • My data was used up quickly. What could be the reason?

    If your data is depleting faster than expected, there may be several reasons:Applications using data in the background: Some applications (like cloud backup, social media, map, or video application...

  • Can I get a refund for the subscription I purchased?

    Yes, you can cancel your subscription if you have not used it yet or if you experience a technical issue. Please contact our support channel for the cancellation process.

  • Which payment methods can I use?

    When making a payment on Surf, you can choose the most suitable method for you:Credit or debit card PayPal Apple Pay Google Pay All payments are conducted over encrypted connections in accordance w...

  • Is my payment information secure? How can I be sure?

    Yes, your payment information is completely secure on Surf. All payment transactions are carried out over encrypted connections in accordance with international security standards. Surf does not st...