eSIMio Support

To connect to the internet, you need to start a subscription. After registering or logging in on our website, select a subscription plan based on your needs. Once payment is successfully completed ...

After installing the eSIM on your device, you do not need to make any additional settings when traveling between supported countries with Surf. Your data plan is valid in X countries, so the connec...

Yes, you can manually select a suitable operator by going to the Operator Selection menu in your device settings. In most cases, “Automatic selection” provides the best results. However, if your co...

If your internet connection is slow, try the following steps:Operator selection: Set the operator selection to "Automatic" in settings. Airplane mode: Turn on airplane mode, wait about 10 seconds, ...

To connect to the internet with Surf, international roaming must be enabled on your device. If roaming is turned off, the eSIM cannot connect to the local operator and your internet connection will...

If you are experiencing connection issues, check the following steps:Cellular data source: Select your eSIM as the cellular data source on your phone.Roaming setting: Enable international roaming.W...

When the data allowance of your current plan is exhausted, data usage on Surf stops. On the subscription renewal date, the new data allowance for your plan is automatically added to your account, a...

After the trial period ends, your selected plan will automatically renew. This way, your data allowance is refreshed every month and you can continue enjoying uninterrupted internet service.

Currently, you can only have one active plan on Surf. If you want to switch to a different plan, you must first cancel your current plan and wait for it to expire. After that, you can purchase a ne...

Unused data does not roll over to the next month. At the end of the renewal date, your remaining data is reset, and you continue the service in the new period with a new data allowance.